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Versatile Communication Skills
Welcome
Welcome (2:45)
Your first assignment (0:46)
Assignment Review (0:34)
The Communication Process
The communication process (2:36)
Your Evidence locker (2:13)
My code your code (5:34)
Representational Systems
Rep System challenge (6:04)
VAK Observation (1:25)
VAK Clues 1 (5:32)
VAK Clues 2 (4:47)
Cultural Difference (1:41)
Personal Preferences (2:03)
Building Rapport
The need for Rapport (2:06)
Rapport building strategies (2:56)
Mirroring Overview (3:02)
Mirroring Exercise (2:23)
Mirroring Assignment (0:49)
Matching overview (4:29)
Matching Assignment (0:45)
How to train your ear (7:18)
Pace Pace Lead (7:02)
Rapport Summary (2:02)
Human Software
Evidence Locker Update (2:36)
Human Software (4:29)
Meta Programmes
Meta Programme overview (1:45)
MP People v Task (2:29)
MP Pro active - Reactive (1:51)
MP Big Little Chunk (2:47)
MP Options Procedures (2:47)
MP Match Mismatch (1:16)
Towards Away From (2:49)
MP Self Review (1:10)
MP Exercise Others (1:11)
Communication Styles
Styles intro (1:51)
Communication questions (0:35)
Styles Analytical (1:43)
Styles Driver (1:26)
Styles Amiable (1:51)
Styles Expressive (1:23)
Are Styles equal? (2:25)
Making it real
RHL practice assignment (1:11)
RHL assignment feedback (2:03)
5 Listening Styles (6:24)
Questions v statements (2:43)
Effectiveness with others (3:40)
5 Actions for others (2:03)
Under pressure (3:23)
Real World Impacts
Real world impacts (3:31)
A Blend (2:32)
So What?
So What? (2:58)
Don't forget (1:33)
Teach online with
Rep System challenge
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