Our ability to give and receive feedback is a vital part component of everyday life. Whether that is our professional working life or our personal and domestic life. We are constantly exposed to feedback, whether we want to be or not. It is in some senses unavoidable. However, the reality is that much of the time the feedback that we give and receive is of very low quality, and as a result it has little or no impact, unless we are very lucky.
Why is that?
Mostly we worry about hurting others feelings or simply get embarrassed about saying something very positive. Either way, we deliberately, or inadvertently, disguise our message and it ends up being lost. We then get very frustrated that people are not responding to our feedback.
Why does that matter?
When we are not confident in our ability to give feedback we tend to avoid tackling both positive and more challenging feedback situations. This quickly results in us feeling frustrated and down on ourselves. It can massively impact the quality of our relationships at work and at home. Miss understandings occur and relations become strained, sometimes leading to conflict. These things may happen because we avoid the difficult issues, or because we find it hard to give praise. Ironically, both can lead to similar outcomes.
Even when we make efforts to give feedback, our message gets confused and as a result is missed or misinterpreted and things can quickly seem to be out of our control.
The good news?
It doesn't have to be that way. How to give and receive high impact feedback will show you simple to use tools and techniques to build your confidence and significantly improve the quality of feedback that you give and that you receive. It will help you strengthen key relationships in both your professional and personal lives.
Once you have the tools to give great feedback, it also becomes much easier to raise the quality of feedback you receive from others; giving you a much greater opportunity to grow and develop your skills and abilities.
Hello there - thanks for looking at my courses.
You're probably wondering why on earth you should work with me through my online courses, or possibly more directly.
Well, I have been a learning and development professional for almost 30 years now. In that time I have worked with a very wide range of organisations and people from all walks of life, and many different countries and backgrounds.
My focus is on helping people learn skills, techniques and behaviours that will help them in their everyday lives. That might be in business and their professional lives or more personal development outside of work. What matters to me is that the learning is not simply just theoretical, but practically applicable. Knowing stuff is good, but we grow when we learn to actually apply that knowledge. That's where we add value.
In support of this approach, I have a lot of experience to back it up. I have for 20 years held senior management positions in both public and private sector organisations. I have also run my own consultancy and people development businesses for almost 18 years working with many global brands in a variety of business sectors, family businesses, business start ups and individuals seeking to develop their own skills and abilities.
With all this experience and expertise I have come to realize that a great deal of successful business and people management comes down to effective communication. In theory this appears straight forward, yet the reality is frequently much more challenging. This challenge is summed up by one of my favorite quotes;
'the single biggest problem with communication is the illusion it is taking place'
George Bernard Shaw.
When I'm asked about what I do, I have been known to describe myself as an interpreter, and when asked about which languages I say English to English. It often raises a smile as people realize what I mean by that.
Don't take my word for it - here are what others have said about me:
His knowledge and passion for bringing learning to life is second to none and his detailed yet down-to-earth approach has always been well received. Operations Director
Richard really is a great trainer, he gives you confidence, you feel at ease... no need to stress out. Presentation Skills Delegate
It is the best training that I have had in my professional life. Very engaged, makes the training really interesting, with the appropriate amount of theory and practice, Richard has a big knowledge. Communication Skills Delegate
His unique approach with Cause Related Learning puts him streets ahead of traditional trainers/facilitators in my opinion. Conference Speaker
He is very personable, has an in depth knowledge about how people and process work and has high integrity. General Manager
Richard worked with our senior managers providing individual coaching and group development over a period of 2-3 years. Richard was an inspiration and helped the IT leadership team to completely transform their approach and style. IT Director
I am very satisfied with the presentation training, I will definitely be able to use the experiences I gained in my everyday working or personal life. Richard is a really positive, inspiring trainer. International Buyer
My typical areas of activity are:
·Presentation, Communication, Influencing and conflict
·Performance management and improvement
·Recruiting, Coaching, Training and Developing
I am a qualified user of psychometric tests and a certified NLP Practitioner.
You'll find my other websites and blogs at:
Check them out.