The secret to building better, stronger and more effective relationships.
The ability to communicate is a core part of what makes us human. We communicate constantly, day in and day out, mostly without thinking about it.
That's the challenge. We take our ability to communicate for granted. It's easy to simply assume that our messages are heard and understood. Let's face it; we have more communication channels open to us than ever before. What could possibly go wrong?
Have you noticed how often poor communication and simple misunderstandings are said to lie behind problems and tensions at work, relationships that are under stress, conflict or even breaking down? Lower levels of employee engagement frequently get tracked back to poor communication from supervisors, managers or company leaders.
The simple truth is that many of these issues can be averted or greatly improved by taking a more versatile approach to how we communicate with others. Starting to make concious choices about what we communicate and how we do it to give us the best chance of building better, stronger relationships. Flexing how we communicate to suit the needs of others can have a significant impact on the quality of the professional and personal relationships you have with those around you
The principles are fairly straightforward. The discipline and effort needed to execute them in our dialy lives is more challenging and requires practice and application. The benefits will be well worth the effort.
Hello there - thanks for looking at my courses.
You're probably wondering why on earth you should work with me through my online courses, or possibly more directly.
Well, I have been a learning and development professional for over 30 years now. In that time I have worked with a very wide range of organisations and people from all walks of life, and many different countries and backgrounds.
My focus is on helping people learn skills, techniques and behaviours that will help them in their everyday lives. That might be in business and their professional lives or more personal development outside of work. What matters to me is that the learning is not simply just theoretical, but practically applicable. Knowing stuff is good, but we grow when we learn to actually apply that knowledge. That's where we add value.
In support of this approach, I have a lot of experience to back it up. I have for 20 years held senior management positions in both public and private sector organisations. I have also run my own consultancy and people development businesses for almost 18 years working with many global brands in a variety of business sectors, family businesses, business start ups and individuals seeking to develop their own skills and abilities.
With all this experience and expertise I have come to realize that a great deal of successful business and people management comes down to effective communication. In theory this appears straight forward, yet the reality is frequently much more challenging. This challenge is summed up by one of my favorite quotes;
'the single biggest problem with communication is the illusion it is taking place'
George Bernard Shaw.
When I'm asked about what I do, I have been known to describe myself as an interpreter, and when asked about which languages I say English to English. It often raises a smile as people realize what I mean by that.
Don't take my word for it - here are what others have said about me:
His knowledge and passion for bringing learning to life is second to none and his detailed yet down-to-earth approach has always been well received. Operations Director
Richard really is a great trainer, he gives you confidence, you feel at ease... no need to stress out. Presentation Skills Delegate
It is the best training that I have had in my professional life. Very engaged, makes the training really interesting, with the appropriate amount of theory and practice, Richard has a big knowledge. Communication Skills Delegate
His unique approach with Cause Related Learning puts him streets ahead of traditional trainers/facilitators in my opinion. Conference Speaker
He is very personable, has an in depth knowledge about how people and process work and has high integrity. General Manager
Richard worked with our senior managers providing individual coaching and group development over a period of 2-3 years. Richard was an inspiration and helped the IT leadership team to completely transform their approach and style. IT Director
I am very satisfied with the presentation training, I will definitely be able to use the experiences I gained in my everyday working or personal life. Richard is a really positive, inspiring trainer. International Buyer
My typical areas of activity are:
·Presentation, Communication, Influencing and conflict
·Performance management and improvement
·Recruiting, Coaching, Training and Developing
I am a qualified user of psychometric tests and a certified NLP Practitioner.
You'll find my website at:
Check it out.